Trust & AI Transparency

How Daysi Uses AI

Daysi uses modern artificial intelligence models to help businesses automate customer conversations and understand what their customers are asking. The platform can:

• generate responses to customer questions
• analyse conversation sentiment
• identify common questions and missing information
• summarise conversations and trends.

The goal is not to replace human judgement, but to support teams with better insights and faster responses.

Human Oversight

Daysi is designed to work with human supervision. Businesses using Daysi remain responsible for:

• reviewing chatbot responses
• updating knowledge sources
• ensuring information provided to customers is appropriate.

Daysi provides analytics and conversation insights to help teams monitor chatbot performance and improve responses over time.

AI Limitations

Artificial intelligence systems are powerful but not perfect. AI-generated responses may occasionally be:

• inaccurate
• incomplete
• misunderstood.

For this reason, businesses should review important responses and treat AI outputs as assistance rather than final authority.

Conversation Insights

One of Daysi's core capabilities is helping businesses understand their customers. The platform analyses conversations to surface insights such as:

• frequently asked questions
• customer sentiment trends
• missing information on websites
• topics customers care about most.

These insights help teams improve their customer experience and address gaps in information.

How We Handle Data

Daysi processes conversation data in order to provide the Service. This includes generating analytics and improving chatbot responses. We follow a few key principles:

• data is used only to provide and improve the platform
• personal data is handled according to our Privacy Policy
• aggregated analytics do not identify individual users.

Businesses control the knowledge and content used by their chatbot.

Responsible AI Principles

Daysi is built around a few core principles:

• Transparency: Businesses should understand how AI systems operate.
• Human oversight: AI should support people, not replace responsible decision-making.
• Privacy and data protection: Customer data must be handled responsibly.
• Continuous improvement: AI systems should evolve based on real-world feedback and usage.

Security

Protecting customer data is critical. Daysi implements industry-standard security practices to protect the platform and the information processed through it.

No online system can guarantee absolute security, but we continuously work to maintain a secure and reliable service.

Our Commitment

AI should help businesses become more responsive, more insightful, and more human in how they interact with customers.

Daysi is designed to make conversations easier, insights clearer, and automation more trustworthy.